Refunds/Exchanges Policy

• ALL SPECIAL ORDERS ARE FINAL, NO REFUNDS OR EXCHANGES
• You can return eligible items within 30 days of receiving an order.
• Item must be in its original packaging, undamaged. There will be a 25 % re-stocking fee and shipping charges.
• On occasion, a shipment will arrive damaged. To avoid misunderstandings, the consignee must open and inspect the commodity upon arrival while the freight company is still there. If damages are found the shipment must be refused, pictures should be taken to support the incident.  The driver will also make notations on his delivery ticket. This way Shower Pans can file a claim. In this case we will issue a refund or replace the pan of equal value within 7 to 10 days.