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These panels and pans are quickly replacing tile in my remodeling projects. Easy to work with saving time and labor!
Kevin, we are super pleased you like our panels and pans and the ease of installation, together we can change the way bathrooms get remodeled. Looking forward to working with you on your next project.Kevin & Isabel
Just so you know, when my reviews get censored I go to the better business bureau. Omitting bad reviews and posting honest reviews is a very dishonest way to do business.
Jennifer:I just saw this review today, it did not land for some reason in our normal inbox, we are not afraid of bad reviews, we do post them, we take them as a learning curve. But in your review, you are blaming us for the shipping incidence that we do not have any control over their business. The review should have gone to the shipping company, not us. We immediately sent you the refund.I am going to reroute your review to the correct email and post it once we receive it.
I have used 4 of these shower pan liners last year w/ another 5 bases pending for this year, so far! Love the quality & ease of installation. I can set the base & backer in a day w/ tile going up the next. Matching or contrasting drain covers really sets these bases apart. Presloped & textured base allows for easy cleanup after the project is completed. Homeowners love the clean lines & no grout on the floor.
John:We are so glad you and your customers love our shower pans and of course we thank you for being a loyal customer. Isabel and I stride to provide the best product for all of our customers. Always looking forward to working with you.Kevin & Isabel Lares
On December 2 Francesco wrote:
Do not confuse these shower pans with the flimsy items you’ll find at the big Blue store or the big Orange store, these are solid and high-quality shower pans that look like they will outlast me and my home! I was reluctant to buy something like this sight unseen online (especially after routine shipping damage when buying things from other online furniture or supply stores), but from my first inquiry all the way through to the final delivery, Isabel’s communication made this a smooth process. The white shower pan itself was packaged extremely well (on a pallet, wooden surround strips to protect the edges, styrofoam/foam protection, etc.) and delivery was excellent. I never write reviews, but I honestly could not be happier with this product and this company, and would not hesitate to recommend them. Thanks!
Francesco:Thank you so much for your 5 star review. We pride ourselves in giving the best customer service. We are so happy you liked our shower pan and if you need anything else from us, we are just a phone call away.Kevin & Isabel
I had a vision for our whole house remodel. We would be the ones who would be taking in any aging parents so we wanted a shower without a giant curb. For my personal tastes, I hate grout, especially on a floor. I don't want to scrub it or "restore" it just to have it look dirty. We had such a hard time finding a solid surface floor for a shower that was not plastic or fiberglass, or very limited in sizes. Finally we found Kevin and Isabel! This floor is beyond beautiful. No one around here has anything like it. We had an ordeal with the shipping from the east coast to California but we are so glad we waited. Kevin was always there just a phone call away while we installed.
Karen and Mike:Thank you so much for your 5 star review, we are so glad you liked our shower pan and thank you so much for the picture of the completed bathroom, it really looks amazing. As you mentioned, shipping nowadays is hit or miss, I am glad it finally made it to your home. We are here if you need us, always a phone call away. Have a great Holiday.Kevin & Isabel
Kevin,
Thanks for the last of the shower foot rest parts. They are installed and our shower looks/works great. We are very pleased. It was a pleasure to work with you and Isabel.
Rod Biddle & Terry Palmer
Rod & Terry:Thank you so much for your review, it was our pleasure working with you. Let us know if there is anything else we can do for you.
Kevin and Isabel have provided excellent customer service and great product. The first pan arrived broken (due to shipping yard casualties) and they were not hesitant to send me one the very next day. The packaging was on both shipments was top notch. The 2nd pan is excellent and cannot wait to see the thing in action.
Dylan:Thank you for your 5 star review. We pride ourselves in providing the best customer service with a personal touch. As you mentioned, shipping yard casualties occur more that we would like to, following our receiving instructions at time of delivery, as you did, makes possible for us to provide you with a replacement.Dont forget to send us before and after pictures for our page/blog.Again, thank you for your review and looking forward to working with you in the future.Kevin & Isabel
We received the shower pans and a wrong size was delivered to us in no time Kevin and Isabel tried to work around in order to prevent the contractor from stopping, it was not possible so they send a new to us the next day. Great people really good post sales support.
Victor,Thank you very much for your kind review. Let us know if there is anything else we can do for you.Isabel and Kevin.
My new shower pan arrived yesterday in perfect condition. Very well packed! The customer service was excellent, Kevin answered all my technical questions and Isabel took care of all the logistics. The shower pan is beautiful, just how I imagined it would look without physically seeing it beforehand.
Very happy customer!
Steve
Steve:Thank you so much for your kind words. We are glad you like our product and our service. We strive to make sure all of our customers have the best experience, after all, we are a family business, so all of our customers become part of our family.Let us know if you need anything else and looking forward to working with you again.Kevin & Isabel Lares
Ordered a great looking shower pan.
Unfortunately had a problem with delivery.
Isabel corrected the issue right away without issue.
Great company to work with.
Ps: the shower pan is just what I needed, and couldn’t find it anywhere else.
Norman:Thank you so much for your review. Sometimes the merchandise gets mishandled on the way to their final destination. Thank you for following the procedure for replacement. Looking forward to working with you again.Kevin & Isabel