Item must be in its original package and undamaged. There will be a 25 % restocking fee. Refund will be issued after we receive and inspect the condition of the pan.
In order to get a refund due to damages suffered while in the hands of the shipping company, the customer should inspect the merchandise while the driver is there. If damages are found, take pictures of the damages, refuse the delivery and make sure that the driver takes notes of the incident. Shower Pans, LLC will initiate a claim with the shipping company. Shower pans,llc is not responsible for damages reported after the delivery took place.